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InJoy Education Policies & Information |
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30-Day Risk-Free Preview 45-Day Money-Back Guarantee Accounting Policies Canadian Orders CARE (Care About Reaching Everyone) Program for Non-Profits Converting to DVD Made Easy and Affordable for You Copyrights Damaged Items Free Catalog Help Prevent Waste and Protect the Environment In-House Broadcast Rights Ordering Information Presentations on PowerPoint - Terms and Conditions PowerPoint Customization Guidelines Public Libraries See What You Read Web-Enhanced Parent Guides Shipping and Handling Stock Footage Warranty 30-DAY RISK-FREE PREVIEW InJoy's Risk-Free 30-Day Preview gives you a full 30 days from the ship date to preview programs without obligation. At the end of 30 days, we will send you an invoice or charge your credit card only for the items you have kept. If you want to buy an item, simply keep it and pay the invoice included in your shipment. Or wait for us to bill you at the end of 30 days. If you want to return an item, simply send it back within the 30-day preview period. We will credit your account in full, including shipping charges, for the items you return. To give you more time to make a buying decision, we offer preview extensions. Call us to request an extension. Note: Preview extensions are granted for the sole purpose of giving you more time to make a buying decision. Requests for any other purpose cannot be granted. If you decide to purchase your preview and later are not satisfied, you may return it under our 45-Day Money Back Guarantee. We will calculate your return window using the preview expiration date instead of the ship date. Remember to include a payment method with your preview order. We accept Visa, MasterCard, and American Express, and welcome purchase orders from public and private institutions. 45-DAY MONEY-BACK GUARANTEE If you are not satisfied with your purchase,return it within 45 days of the ship date for a full merchandiserefund. If you would like to exchange your purchase,return it within 90 days for a full merchandise credit towards anotherpurchase. Items are non-returnable after 90 days. See What You Read purchases are non-refundable and booklets are non-returnable. Once you request your password, programs on PowerPoint are non-returnable. License fees are non-refundable. ACCOUNTING POLICIES Overpayments: InJoy records overpayments on your account. Call to request a refund or to apply it to another order. Credits: InJoy will refund eligible credits or apply eligible credits to existing balances for up to two years from the issue date, upon request. if you do not use the credit or request a refund within 2 years, InJoy will remove it from your account. In accordance with InJoy's 45-day return policy, credits are not eligible for refund. Save Paper and Protect the Environment: Instead of writing paper checks, you can pay by ACH. Call Accounting at 800-326-2082 for more information. CANADIAN ORDERS To make it easy for you to order, we have two Canadian distributors. If you work in the medical or public health fields, please call Superior Medical Limited at 416-635-9797. If you work for a school or public library please call Visual Education Centre at 1-800-668-0749. CARE (Care About Reaching Everyone) PROGRAM FOR NON-PROFITS If you are a non-profit program working with a small operating budget and serving a low-income, at-risk community you may apply for special product discounts through InJoy’s CARE Program. To print an application, click on CARE Program. You may fax or mail your completed application. We will contact you within 2-4 weeks of receiving your application to let you know how we can assist you. To find out more about this program, call 1-800-326-2082 ext. 2. CONVERTING TO DVD MADE EASY AND AFFORDABLE FOR YOU For a limited time, you can buy the DVD copy of the VHS program you purchased from InJoy for 50% off the regular retail price! This offer applies only to titles previously purchased from InJoy now available on DVD. First and second edition releases are non-transferable. To qualify for this special offer, the DVD edition must be the same as the VHS edition you purchased. This is a one for one offer; the number of DVD copies purchased under this special offer cannot exceed the number of VHS copies previously purchased. COPYRIGHTS All programs on this website are protected under US Copyright law. Duplication without written consent from InJoy Productions, Inc. is a violation of US Copyright law. DAMAGED ITEMS If you receive a damaged or defective product keep all packaging and call your InJoy Sales Representative or Customer Care at 1-800-326-2082 ext. 2. We will replace in-stock items immediately. FREE CATALOG You can get your free catalog by clicking here. Or call 1-800-326-2082 ext. 2. HELP PREVENT WASTE AND PROTECT THE ENVIRONMENT You can help prevent waste and protect the environment by keeping InJoy posted of any changes in your address and contact name. If you are receiving duplicate catalogs, are receiving catalogs for a former employee, or do not want to receive our catalog call us and we will make the changes you request. You can also reduce paper in accounting. Instead of writing paper checks, you can pay by ACH. For more information, call 800-326-2082. IN-HOUSE BROADCAST RIGHTS To reach your students more effectively, you can buy a license to broadcast InJoy programs on your in-house CCTV and Digital Delivery systems. Please call Customer Care at 1-800-326-2082 ext. 2 for information, cost, and terms. ORDERING INFORMATION We offer you 4 easy ways to place your order. You may place your order online, or you may print an Order Form to fax or mail your order. You may also place your order by calling us at 1-800-326-2082 ext. 2. We accept orders for our 30-Day Risk-Free Preview by phone, mail, or fax. Please include the following with your order: Contact Name, Department, Company Name, Street Address, City, State, Zip Code, Phone #, Fax #, Email Address, and the Source Key and Customer # (if) located on the back, lower left corner of your catalog or mailer. We may need to contact you directly if any of this information is not included with your order. We accept Visa, MasterCard, and American Express and welcome purchase orders from public and private institutions. Make checks payable to InJoy Productions, Inc. In-stock items are shipped within 2-3 business days. PRESENTATIONS ON POWERPOINT - TERMS AND CONDITIONS Facility: Your purchase includes the right to make copies of the program for your staff, as needed, within one location. You cannot make copies for use by educators at other locations. Other locations must purchase the program from InJoy or an authorized vendor. Private Educator: You may copy the program, as needed, for your use as an educator. And you may use it at all of the locations where you teach. You may not copy the program for use by other educators or for use by a facility. Facilities and other educators must purchase the program from InJoy or an authorized vendor. The Password to Customize: This allows you to create your own custom program to fit your specific teaching needs. Upon purchasing it, you'll receive a unique password that opens up the program's editing features. You can then delete content, add content, and rearrange slides. Once you request your unique password, programs on PowerPoint are non-returnable. POWERPOINT CUSTOMIZATION GUIDELINES The Password to Customize allows you to create your own custom program to fit your specific teaching needs. Upon purchasing it, you'll receive a unique password that opens up the program's editing features. You can then delete content, add content, and rearrange slides. You will find music, audio clips, beautiful photos and inspiring quotes, video clips, and professional slides to help you create your custom program. With the customization fee (password) you can:
With the customization fee (password) you cannot:
Refer to the Terms and Conditions printed on the product packaging for more licensing information. The Password to Customize does not change the limitations of use stated therein. Once you request your password, programs on PowerPoint are non-returnable. PUBLIC LIBRARIES Are you a public library? Click here to access the public library section of our site or call one of our Customer Care Representatives to get your price sheet with discounts off of institutional pricing at 1-800-326-2082 ext. 2. SEE WHAT YOU READ Web-Enhanced Parent Guides One Year Warranty: Your purchase is unconditionally guaranteed to be free of defects in labor and materials. You have one year from the purchase date to return defective booklets. Before returning defective booklets, please call Customer Care at 1-800-326-2082 ext. 2. Some restrictions may apply. The lifetime and 3-year warranties do not apply to See What You Read booklets. Returns: Purchased booklets are non-returnable. The free sample is your to keep. Multi-Shipment Contract Cancellation Fee: You may cancel your contract at any time; however, this will result in a cancellation fee. We plan our print runs and storage needs based on the contract you signed. If you decide to cancel the contract, we must collect the fees associated with the print runs and storage of your order. You will need to pay 20% of the remaining contract balance. You will also need to pay the difference between the unit price of the quantity you agreed to purchase and the unit price of the quantity you actually purchased. SHIPPING AND HANDLING If you need to receive your order by a specific date or need overnight shipping, call Customer Care at 1-800-326-2082 ext. 2. Same-day shipping is available for in-stock items if you call before 12:30 p.m. MST. If you call later than 12:30 p.m. MST your order will be shipped on the next business day for in-stock items. Allow at least 2 weeks for processing and delivery when placing your order online—shipping times below are estimated. UPS Ground: $12.00 for the first video and $3.00 for each additional video. Shipping and handling costs for See What You Read booklets are .40 cents per unit. Orders are usually delivered within 7-10 business days for in-stock items. UPS Expedited: $22.00 for the first video and $3.00 for each additional video. In some cases, expedited shipping may not be available for See What You Read booklets. Orders are usually delivered within 3-5 business days for in-stock items. USPS (APO and FPO Addresses Only): $12.00 for the first video and $3.00 for each additional video. Shipping and handling costs for See What You Read booklets are .40 cents per unit. Orders are usually delivered within 7-10 business days for in-stock items. USPS is available for APO and FPO addresses only, otherwise orders are shipped via UPS. APO stands for "Army Post Office," and is associated with US Army or Air Force installations. FPO stands for "Fleet Post Office," and is associated with US Navy installations. Outside the U.S.: An estimated rate will be displayed; the actual rate will be determined at the time of shipment. If the actual rate is higher than the rate displayed, we will email you for approval prior to shipping. Orders are shipped via USPS. Delivery times vary, depending on location and the regulations of your country's customs department. You are responsible for charges incurred at customs. We strongly recommend researching your country's duty rates before placing your order. STOCK FOOTAGE Beautiful stock footage of labor, birth, breastfeeding, and parents and young children is available for appropriate purposes. WARRANTY Available exclusively through InJoy Birth and Parenting Videos. Your investment is automatically protected when you order from InJoy. Your purchase includes a lifetime warranty for damaged programs and a 3-year warranty for lost or stolen programs. This warranty does not apply to See What You Read booklets, titles we distribute for other producers, or discontinued items. Some restrictions may apply. See What You Read booklets are covered under InJoy’s one year warranty. Call your InJoy Sales Representative or Customer Care at 1-800-326-2082 ext. 2 for more details on any InJoy policy. |
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